Domestic orders within Thailand typically arrive within 1–3 business days after dispatch. International delivery times vary by destination, usually 7–14 business days.
Frequently Asked Questions
You can track your order by entering your tracking number on the courier’s tracking website. CLICK HERE :/pages/track-your-order
If your package is delayed or appears to be lost, please contact us through LINE Official Line ID: @yvis Our team will coordinate with the courier and assist you promptly.
If you receive an item that is damaged or incorrect due to our mistake, please contact our Admin within 7 days of receiving your order. Our team will verify the issue according to our return process and assist you with an exchange or solution.
YVIS jewelry is made from two main materials: Brass and Stainless Steel.
Both materials are nickel-free and suitable for customers with sensitive skin.
BrassWe recommend avoiding moisture to maintain its shine.Brass pieces come in Gold Plated or Rhodium Plated options.Stainless SteelStainless steel is more resistant and can come into contact with moisture without issues.
YVIS Shopping Guide
- Our daily shipping cut-off time is 9:00 AM, Monday to Saturday.
- If payment is made after the cut-off time, your order will be shipped on the next business day.
- Please ensure that your name, phone number, address, and item details are correct before placing your order.
During high-volume periods or campaign events, orders may be shipped within 2–3 days (excluding Sundays and public holidays) after payment is completed.
if you receive an item that is damaged or incorrect due to our mistake, please contact our Admin within 7 days of receiving your order. Our team will verify the issue (according to our return process) and assist you accordingly.
We offer a 2-month product warranty for manufacturing defects. If you experience any issues, please contact our Admin through our official channels for assistance.